All information and pricing are correct at the time of posting on our website and are subject to review without notice.
Booking fee
We charge a £100 booking fee to secure your booking. This guarantees that we will honour your booking, by reserving your slot for you.
Late Cancellation and No Show Policy
Please note 48 Hours notice is required for all cancellations or any changes to the appointment, otherwise the booking fee will be held without refund.
Booking in person or over the phone
A booking fee is required for all appointments. Please speak to a member of our team if you wish to change or cancel your appointment via email ([email protected]) or by telephone (0161 706 0586).
Our booking fee is non refundable but will be fully redeemed against the quoted price. In case of No Show or Late Cancellation (less than 48 hours prior scheduled booking) booking fee will be lost. If you wish to reschedule or cancel your appointment before the Notice Period ends, your booking fee will remain in our system and will be used towards your next appointment.
Online Booking
Once you have paid your booking fee online at https://www.dervtech.com/booking it is necessary to contact us to confirm your booking time and date unless this has been preselected by you using the booking form.
***Appointment rescheduling due to COVID-19 coronavirus***
If you are feeling unwell due to the COVID-19 coronavirus please inform us as soon as possible. We will then postpone your appointment by two weeks. Please note, if you fail to inform us on time, Late Cancellation & No Show charges may still apply. Postponing your appointment by two weeks does not extend your cancellation window and as such cannot be used to obtain a refund of the booking fee if you should change your mind.
Payment
We accept all major credit and debit cards, including American Express. Cash can be paid however unfortunately we cannot accept cheques. All prices include Value Added Tax at the current rate. VAT reg: GB 259273868
Pricing
The Company reserves the right to change prices at any time without notice. Se individual treatment pages for pricing information. Prices vary depending on location.
Refusal to provide service
We reserve the right to refuse to work on your vehicle if in our professional opinion we consider that a doing such work could compromise the vehicle itself, our staff, or our equipment. We will endeavour to provide information to explain our decision and explain how we advise to resolve the issues found. We will also not proceed with work if we feel that your expectations exceed the results achievable.
Please note that we do not provide services for anyone aged under 17 years.
Acceptance of risk
By booking in, you, the customer, understand and accept the risks of vehicle tuning. DervTech LTD will take all relevant precautions, including using up to date, state of the art tuning & logging equipment, ensuring the vehicle is not pushed beyond known, and tested safe limits, however DervTech LTD accept no liability for any vehicle, or control unit failure during, or after the vehicle tuning session.
Personal Information
Any information submitted by you (including, but not limited to, your name, e-mail address and delivery address, telephone number) will be used for one or more of the following purposes:
- Alerting you to product upgrades, special offers or updated information.
- Notifying you about your future appointments.
- To enable DervTech Ltd to provide services and products most relevant to you.
- Administration, marketing and profiling your requests and preferences.
Data Protection
DervTech Ltd will keep all information confidential and any information collected by DervTech Ltd is protected by security procedures in the storage and disclosure of information that you have given to us, to prevent unauthorised access, as required by the Data Protection Acts 1994 and 1998. DervTech Ltd does not authorise the transfer of information to countries that do not provide the same level of data protection as the UK.
Your Consent
In completing your details on this web site, providing them in person, over the phone or email you are deemed to consent to the collection and use of your information by DervTech Ltd as set out in this Privacy Policy unless you e-mail us to advise otherwise. If you give us information about another person, you confirm that they have appointed you to act for them and they consent to the use of their information as set out in this Privacy Policy.
Copyright
All material on web pages under the domain www.dervtech.com is, unless otherwise stated, the property of DervTech Ltd. These materials are protected by copyright and other intellectual property laws. You may not reproduce or retransmit the materials, in whole or in part, in any manner, without the prior written consent of DervTech Ltd.
You may not distribute such copies to others, whether or not in electronic form, whether or not for a charge or other consideration, without prior written consent of the owner of the materials.
Requests for permission to reproduce or distribute materials available through this website should be emailed to [email protected].
